FAQS

Faulty goods will be fully refunded; we will pay the return postage. Non-faulty goods must be returned within 7 days after receiving the product. The cost of the goods will be refunded, so long as the goods are still in the condition that they left our warehouse in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves. If you have a problem with the product, please contact us before you return the item. If you have any further questions please contact us.

We know it’s frustrating when a faulty puzzle ruins the fun of one of our jigsaw puzzles and here at Gibsons we pride ourselves on the old-fashioned family service we offer our customers.

In the rare event that you have a fault we are here to help. Simply email the following details to us (customersupport@gibsonsgames.com), or submit an enquiry in the Contact Us page, and we’ll send you a new bag of puzzle pieces free of charge.

•Puzzle name

• Puzzle Barcode

• Batch number/date number (which can be found on the inside of the lid or base of the box)

• A photo of the faulty puzzle

• If available, proof of purchase (receipt)

• Where did you purchase the product

• Your name and postal address

• Contact number

Unfortunately, we are unable to replace specific pieces as each puzzle is cut individually. Each puzzle is therefore unique and pieces in one puzzle are unlikely to fit into another.

The Gibsons Warranty is available to all customers.

Thank you for your understanding.

Although we do not sell any of our jigsaws that have been discontinued, you may find that they are being sold online. If you use a search engine with the puzzle name and then the keywords "nostalgic" or "discontinued" you should receive a positive response.

Unfortunately, we are unable to provide prints of puzzles due to licensing restrictions.

Gibsons have a collection of artists and photographers who supply us with our trademark jigsaw artwork. We therefore do not accept artworks from the general public at this time.

If you have a fully fledged concept along with a prototype and game rules, then please send your brief to customerservice@gibsonsgames.com and the Product Development team will review it in due course. Please be aware that we get sent a lot of games ideas and cannot reply to all requests.